Privacy Policy – Altvina LLC

1. Information We Collect

We may collect the following categories of information:

• Contact and identity information: Name, email address, job title, company name, phone number.
• Account and profile information: Login details, preferences, settings, and information you add to your profile.
• Service and interaction data: Information you provide through surveys, forms, assessments, intake questionnaires, and communications with us.
• Technical information: IP address, device type, operating system, browser type, pages visited, and other analytics data collected through cookies or similar technologies.
• Communication data: Emails, meeting invites, calendar information, messages sent through our platforms, and business text/SMS communications with Altvina phone numbers.

If you provide information about other individuals (for example, colleagues or team members), you are responsible for ensuring you have the authority to share that information with us.

2. How We Use Your Information

We use personal information for the following purposes:

• Service delivery: To provide our services, match you with fractional experts, manage projects, schedule meetings, and communicate about engagements.
• Operations and improvement: To operate, maintain, and improve our websites, products, and services, including troubleshooting and analytics.
• Communications: To send service-related messages (such as onboarding, project updates, and support), and—where permitted—relevant informational or marketing communications.
• SMS and phone communications: To send and receive business text messages and phone calls using Altvina phone numbers, including messages about scheduling, project status, and service updates.
• Legal and contractual compliance: To comply with applicable laws, regulations, legal processes, and to enforce our agreements, including our terms of service and contractor agreements.

We do not use your personal information to create consumer profiles for sale to third parties or for unrelated lead generation.

3. How We Share Your Information

We do not sell or rent your personal information to third parties for their own marketing or lead generation.

We may share personal information in the following limited ways:

• Service providers (“processors”): We use trusted third-party vendors to help us operate our services, such as:
  • Website hosting, cloud infrastructure, and email delivery
  • Customer relationship management (CRM) tools (for example, Pipedrive)
  • Scheduling and calendar tools (for example, Calendly)
  • Communication platforms (for example, phone/SMS providers, video conferencing tools)
  These providers are contractually required to use your information only to provide services to Altvina and to protect it appropriately.
• Altvina contractors / experts: We may share relevant information with independent contractors engaged by Altvina when necessary to provide the services you request (such as matching you with a fractional expert or enabling them to communicate with you about your project). Contractors are bound by confidentiality and data-use obligations through their agreements with Altvina.
• Legal and compliance: We may disclose information if we believe it is reasonably necessary to:
  • Comply with applicable laws, regulations, subpoenas, or legal processes
  • Protect the rights, safety, or property of Altvina, our clients, contractors, or the public
  • Detect, prevent, or address fraud, security, or technical issues
• Business transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

We do not share your personal information with unrelated third parties for their independent advertising or lead-generation purposes.

4. SMS/Text Messaging and Phone Communications

When you provide a phone number to Altvina or text an Altvina phone number, you may consent to receive text messages and phone calls related to our services.

• Types of messages: We may send texts about scheduling, project updates, service notifications, and, where permitted, informational or promotional content related to Altvina’s services.
• Consent: We will obtain any consent required under applicable law (such as the Telephone Consumer Protection Act (TCPA) for U.S. recipients) before sending marketing or automated text messages.
• Message frequency: Message frequency will vary based on your interactions with us and your active projects.
• Message and data rates: Message and data rates may apply according to your mobile carrier plan.
• Opt-out: You can opt out of text messages at any time by replying STOP to any message, or by contacting us at legal@altvina.com. After you opt out, we may still send non-marketing messages that are necessary to complete services you have requested (for example, important service or security notices), where permitted by law.
• Record-keeping: We may maintain records of your consent and opt-out choices as part of our compliance efforts.

SMS Opt-In and Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you wish to stop receiving text messages from us, you may reply STOP to any text message sent from us at any time.

If you have questions about how we use your phone number or SMS data, please contact us at legal@altvina.com.

5. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual obligations that require us to keep certain data.
• Opt out of receiving marketing emails or texts from us at any time (for emails, use the unsubscribe link; for texts, reply STOP or contact us).
• Withdraw consent where our processing is based on consent.
• Not be discriminated against for exercising your privacy rights where applicable law provides this protection (for example, under the California Consumer Privacy Rights Act (CPRA)).

To exercise these rights, contact us at legal@altvina.com. We may need to verify your identity before fulfilling your request.

6. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide and support our services and business operations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

We may retain limited information in backups or archives for a longer period where required or permitted by law.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Users

Altvina LLC is based in the United States. If you access our services from outside the U.S., you understand and agree that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers are located, which may have different data-protection laws than your home country.

9. Third-Party Sites and Services

Our services may link to or integrate with third-party websites, apps, or services (such as Calendly, Pipedrive, or communication tools). We do not control how those third parties collect or use information. Their use of your information is governed by their own privacy policies, which we encourage you to review.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Effective Date” at the top. If changes are material, we may provide additional notice as required by law.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: legal@altvina.com
• Mailing address: 522 W Riverside Ave #7230 Spokane, WA 99201