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ITIL (Version 5) Foundation Course - Includes Exam, 4 Half Day Format

Build a shared foundation for digital product and service management with the ITIL Version 5 framework.

4 Half Days · Live instructor-led training

What you will work on

  • Understand value and service-management concepts
  • Explore ITIL principles and models
  • Apply concepts through discussion and exercises
  • Prepare for the Foundation exam

What the course covers

Explore the curriculum to see how it fits the work you want to do.

Module 1: Key ITIL Terms and Definitions
Module 2: ITIL Four Dimensions of Product and Service Management
Module 3: ITIL Product and Service Lifecycle
Module 4: ITIL Value System
Module 5: Value Stream Identification, Mapping, and Management
Module 6: ITIL and Artificial Intelligence
Module 7: ITIL and Other Frameworks

Who this course is for

Individuals and teams beginning their ITIL learning journey.

Before you attend

No prior ITIL certification is required. Pre-class reading is strongly recommended.

Included with this course

  • 18 hours of instructor-led education
  • Official digital eBook
  • Foundation exam voucher
  • A preparation checklist for prerequisites, class access and setup
  • Altvina support for questions, concerns and next-step guidance

Exam vouchers are included only where listed. Certification eligibility is separate from course attendance.

Ongoing mentorship is a separate paid service.

Support from Altvina

Have a question about course fit, learner details or access? Our team is your contact for enrollment support.

Ask a Course Question

Payments, refunds and class changes

Clear payment dates

Pay a $50 deposit per learner or full tuition. With your explicit agreement, the remaining balance is charged seven days before class. You receive an advance reminder.

Flexible before the cutoff

Class payments are refundable until seven days before the start. After that they are non-refundable; contact Altvina if an issue arises.

If the scheduled class changes

If Altvina or the training provider cancels or materially changes your class, you can choose a refund or an alternative date. We will contact you to arrange your choice.

Training instruction is delivered by Logical Operations or the provider listed for the class. Altvina handles enrollment and customer support.

ITIL (Version 5) Foundation Course - Includes Exam, 4 Half Day Format | Altvina Training | Altvina